Hello,
I'm Luis Navar
UX & Product Designer
I design human-centred digital products that drive measurable business impact.
At UAL, I improved course search engagement by 56%, increasing course page visits by 49% and driving student recruitment. At Synthesia, I designed their support service and conversational agent from zero—achieving 90% CSAT, boosting retention, LTV, and cutting support costs.
Hello,
I'm Luis Navar
UX & Product Designer
I design human-centred digital products that drive measurable business impact.
At UAL, I improved course search engagement by 56%, increasing course page visits by 49% and driving student recruitment. At Synthesia, I designed their support service and conversational agent from zero—achieving 90% CSAT, boosting retention, LTV, and cutting support costs.
Hello,
I'm Luis Navar
UX & Product Designer
I design human-centred digital products that drive measurable business impact.
At UAL, I improved course search engagement by 56%, increasing course page visits by 49% and driving student recruitment. At Synthesia, I designed their support service and conversational agent from zero—achieving 90% CSAT, boosting retention, LTV, and cutting support costs.
Univeristy of the Arts London
We fixed course search–and course visits jumped by 49%
+49%
Course page visits
+56%
Journey engagement
Facing low conversion rates and a 92% drop-off from the course search journey, the Course Finder project aimed to refresh the entire course search experience.
Synthesia
AI + Humans: How we transformed support at Synthesia
+22%
CSAT Improvement
24h -> 1h
Avg. Response time
Synthesia’s switch to Intercom cut response times 10x, boosted CSAT to 90%, and created an AI-powered support system that improved efficiency, empowered teams, and reduced costs.
Hello, I'm Luis Navar
UX & Product Designer
I design human-centred digital products that drive measurable business impact.
At UAL, I improved course search engagement by 56%, increasing course page visits by 49% and driving student recruitment. At Synthesia, I designed their support service and conversational agent from zero—achieving 90% CSAT, boosting retention, LTV, and cutting support costs.
I design human-centred digital products that drive measurable business impact.
At UAL, I improved course search engagement by 56%, increasing course page visits by 49% and driving student recruitment. At Synthesia, I designed their support service and conversational agent from zero—achieving 90% CSAT, boosting retention, LTV, and cutting support costs.
Hello, I'm Luis Navar
UX & Product Designer
Hello, I'm Luis Navar
UX & Product Designer
I design human-centred digital products that drive measurable business impact.
At UAL, I improved course search engagement by 56%, increasing course page visits by 49% and driving student recruitment. At Synthesia, I designed their support service and conversational agent from zero—achieving 90% CSAT, boosting retention, LTV, and cutting support costs.
Hello, I'm Luis Navar
UX & Product Designer
I design human-centred digital products that drive measurable business impact.
At UAL, I improved course search engagement by 56%, increasing course page visits by 49% and driving student recruitment. At Synthesia, I designed their support service and conversational agent from zero—achieving 90% CSAT, boosting retention, LTV, and cutting support costs.
Want to collaborate?
Say hello
Want to collaborate?
Say hello
Univeristy of the Arts London
We fixed course search–and course visits jumped by 49%
+49%
Course page visits
+56%
Journey engagement
8% -> 64%
Task completion
Facing low conversion rates and a 92% drop-off from the course search journey, Course Finder aimed to refresh the entire course search experience. It all started with no design brief, user research, or product managers—just a single stakeholder directive to build a course finder—discover how we made it happen.
Facing low conversion rates and a 92% drop-off from the course search journey, the Course Finder project aimed to refresh the entire course search experience.
Synthesia
AI + Humans: How we transformed support at Synthesia
+22%
CSAT Improvement
24h -> 1h
Avg. Response time
48h -> 4h
Avg. Resolution time
Synthesia’s switch to Intercom transformed support—cutting response times from 24h to 1h, resolution from 48h to 4h, and boosting CSAT from 68% to 90%. This AI-powered upgrade sped up service, empowered teams, and ensured data integrity. The result? Greater efficiency, happier users, and major cost savings.
Synthesia’s switch to Intercom cut response times 10x, boosted CSAT to 90%, and created an AI-powered support system that improved efficiency, empowered teams, and reduced costs.